FAQ
Frequently Asked Questions
đ Orders
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. We accept major credit cards and PayPal.
Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact us at googoods188@gmail.com as soon as possible.
Q: Do you offer pre-orders?
A: Yes, we occasionally offer pre-orders for upcoming releases. Pre-order items will have an estimated ship date listed on the product page.
đ Shipping
Q: Do you ship worldwide?
A: Yes! We offer free worldwide shipping on all orders.
Q: How long does shipping take?
A: Estimated delivery times vary by region â typically 7â14 business days for North America and Southeast Asia, and 10â20 business days for Europe and other regions.
Q: Will I get a tracking number?
A: Yes, a tracking number will be sent to your email once your order has shipped.
Q: Why is my package delayed?
A: Delays can occasionally occur due to customs clearance or high demand periods. If your package is significantly delayed, please contact us at googoods188@gmail.com.
đĻ Products
Q: What kinds of products do you sell?
A: We sell LUDO plush toys, plush keychains, bags, soft goods, and collectible gifts. Product pages include available details such as size, material, package contents, and style options when confirmed.
Q: How do I know which LUDO series a product belongs to?
A: Products are organized into LUDO series such as Arabica, World treasures, Imagination island, and bald fruits when the series is confirmed.
Q: Do you restock sold-out items?
A: We do our best to restock popular items. Sign up for our newsletter to be notified when items are back in stock.
âŠī¸ Returns
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in original packaging. Please refer to our Return & Refund Policy for full details.
Q: My item arrived damaged. What should I do?
A: We're sorry to hear that! Please email us at googoods188@gmail.com with your order number and photos of the damaged item, and we will resolve it as quickly as possible.
đŦ Other
Q: Is this a LUDO product store?
A: Yes. This store is organized around LUDO products and product lines, with item information prepared for clear browsing, collecting, and gifting.
Q: How can I contact you?
A: Email us at googoods188@gmail.com. We typically respond within 24 hours.